Working effectively in any role involves building relationships when there are conflicting objectives. Managing these requires a variety of capabilities and skills, the key ability is to be able to collaborate effectively. Although easier said than done, it defines those who foster an environment where success tends to flow in spite of challenges and constraints. Most negotiators worry about being either too aggressive or not assertive enough whilst working with clients or colleagues. This negotiating skill should be applied to all our business dealings, be it in our personal business finances or even with regards to our financial environment i.e. our financial institutions. These are key areas this course aims to ensure you properly understand.