DRIVING FINANCIAL INCLUSION FOR SMALL BUSINESSES
Financial Consumer Right & Responsibilities
A right is a legitimate claim you have based on your contractual relationship. This course teaches you about financial stability, the complaint channel as a Financial Consumer, and how to make the appropriate claim.
What You Will Learn
- How to know your right and responsibilities as a Consumer.
- How to Identify the importance of asking questions before signing.
At the end of this course, you should be aware of the many avenues via which you might file a complaint. Know your rights and obligations when it comes to filing claims, as well as how to follow up on them.
This course is developed and endorsed by the Central Bank of Nigeria in Collaboration with the Financial Literacy Working Group and the German Development Cooperation (GIZ)
For more than 30 years, capacity development has been one of the key services delivered by GIZ. Around the globe, we advise people and organisations on learning and change processes. GIZ supports people in acquiring specialist knowledge, skills and management expertise. We help organisations, public authorities and private businesses to optimise their organisational, managerial and production processes. And, of course, we advise governments on how to achieve objectives and implement nationwide change processes by incorporating them into legislation and strategies.
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