Customer Retention Strategies

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  • Author: Othman Abdulraheed
  • Level: Basic
  • Modules: 8
Course overview
As a business owner, I realized that it is easier to retain customers than getting new ones, which prompted me to develop strategies for customer retention. In this course, I will share with you tips and tricks to retain your client base. Because there is always this question, Now you have your customer, then what?

This course comes with a Certificate of Completion signed by the DG-SMEDAN, which can form part of your Business Documentation that can create more opportunities for your business. The Certificate can also be shared on Linkedin or Facebook or Twitter directly from your dashboard.   

More customers equals more money right? Join this course and change the dimension of your customers perspective and have a flourishing business. Business success is not solely based on customer acquisition but is also dependent on customer retention. Here in this course, you will understand how to use personalized service strategy to keep your customers coming. 
This course has been designed to equip you with strategies that can help you retain your customers and build a tribe of loyal customers.
At the end of this course, you will have gained the following:
  • The best ways you can collaborate with your customers 
  • The loyalty scheme
  • Get a Certificate of Completion signed by the DG-SMEDAN
  • Gain useful tips and lessons about making money in general 
  • Become a member of the SME Digital Community 
Don't Hesitate!
Meet the instructor

Othman Abdulrasheed

A certified leadership consultant, Business Coach, Salesman, Author, Speaker and athlete. Result Oriented professional offering over 10 years experience in the downstream oil and gas industry. Passionate about helping managers, CEO and executives gain more income, increase their influence, lead their teams to be more efficient and attain self-mastery so they can take back control of their life. He has worked with a diverse set of executives; from managers in Central Bank, Managers in highly competitive business landscape, his passion is not only limited to coaching executives but also he has a passion for Martial Arts, Running and Polo 
Patrick Jones - Course author