Managing Irate Customers
The customer always right? How do you manage situations where the customers’ expectations are not being met? Discover answers to these questions and much more.
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Course Trailer

About this course
This course is a full collection of resources to manage real customer encounters with strategies that perfectly fit your business. You will gain skills required to deal with customers whose satisfaction has not been met. This course will help a business owner or a customer service provider to act accordingly in intense situations. Acquire new skills that you can apply in your business to diffuse volatile situations.

Author

Sapphital Original

Level

Basic

Modules

6

Certificate

Yes

No chapter found in this course

Course Benefits

Unlock the Value: How This Course Empowers Your Business
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Comprehensive Understanding

A better understanding on how to manage customers, their needs, and demand

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Becoming A Member

 
Become a member of SME community

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How To Make Money

Gain useful tips and lessons about making money in general

About the Instructor

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Sapphital Original

This is a Sapphital Original course. This course has been carefully developed and delivered engagingly to foster learning through a collaborative effort of a team of researchers, content developers, animators, videographers, graphic designers, voice-over artists. The coming together of 100% Head, 100% Hands, 100% Heart to ensure top-quality learning.


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SME Digital Academy Our vision is to educate, empower and elevate millions of MSMEs in Nigeria and across Africa. Phone number: +234 81 327 99379 | +234 806 715 3900 [email protected]
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