Why buy 1 when you can get 7 courses at 75% discount and save up to N45,000.00. This course is part of a Bundle of 7 Courses being sponsored by SMEDAN. 

Guide to Managing Irate Customers

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  • Author: Sapphital Original
  • Level: Basic
  • Modules: 1
Course overview
Is the customer always right? How do you manage situations where the customers’ expectations are not being met? Discover answers to these questions and much more.

This course comes with a Certificate of Completion signed by the DG-SMEDAN, which can form part of your Business Documentation that can create more opportunities for your business. The Certificate can also be shared on Linkedin or Facebook or Twitter directly from your dashboard.   

This course is a full collection of resources to manage real customer encounters with strategies that perfectly fit your business.
You will gain skills required to deal with customers whose satisfaction has not been met.
This course will help a business owner or a customer service provider to act accordingly in intense situations. Acquire new skills that you can apply in your business to diffuse volatile situations.
At the end of this course, you will have gained the following:
  • A better understanding on how to manage customers, their needs, and demand
  • Knowledge on how to avoid certain mistakes regarding non-verbal behavior
  • Get a Certificate of Completion signed by the DG-SMEDAN
  • Gain useful tips and lessons about making money in general 
  • Become a member of the SME Digital Community 
Don't Hesitate!
Meet the instructor

Sapphital Original

This is a Sapphital Original course. This course has been carefully developed and delivered engagingly to foster learning through a collaborative effort of a team of researchers, content developers, animators, videographers, graphic designers, voice-over artists. The coming together of 100% Head, 100% Hands, 100% Heart to ensure top-quality learning.
Patrick Jones - Course author